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Suggestions & Complaints

We sincerely welcome all readers to share their valuable opinions and suggestions; your feedback is an important driving force for our continuous service improvement.

Readers may submit suggestions or complaints through the following channels:

  • Public Library of the Cultural Affairs Bureau:
    • Feedback form (collection boxes and forms are placed at the entrance of libraries or reader service desk)
    • Email: inf.bp@icm.gov.mo
    • Under "Express my Opinions" of library website: https://www.library.gov.mo/en/service-guide/opinion
    • Telephone: (853) 2856 7576 / (853) 2837 7117
    • Fax: (853) 2831 4456
    • Mail: Department of Public Library Management of the Cultural Affairs Bureau, Largo de Santo Agostinho, No.3, Macao.
  • Macao ISBN Agency:
    • Telephone: (853) 8598 6600 / 8598 6660
    • Fax: (853) 2893 2511
    • Email: isbn@icm.gov.mo