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Reader's Guide

New Application

 

Applicants apply for a library card in person at the public libraries of the Cultural Affairs Bureau*;

I. Macao residents shall submit:

  1. Library Card Application Form;
     
  2. a photocopy of valid Macao Resident Identity Card, along with the original copy for verification;
     
  3. one 1.5 inch recent photo;
     
  4. applicants under 12 years old shall apply for a library card accompanied by a parent or guardian. The parent may also apply for the library card on behalf of the applicant. Both the applicant and the parent/guardian have to sign on the application form and provide a photocopy of their valid ID documents along with the original copies for verification.

 

II. Non-resident workers shall submit:

  1. Library Card Application Form;
     
  2. a photocopy of valid passport or immigration document, along with the original copy for verification;
     
  3. a photocopy of valid Non-resident Worker's Identification Card, along with the original copy for verification (with a validity period of no less than 3 months);
     
  4. one 1.5 inch recent photo.

 

III. Non-resident students studying in Macao shall submit:

  1. Library Card Application Form;
     
  2. a photocopy of valid passport or immigration document, along with the original copy for verification;
     
  3. a photocopy of valid student card, along with the original copy for verification (with a validity period of no less than 3 months);
     
  4. one 1.5 inch recent photo.

 

IV. Non-residents who own property or a business in Macao shall submit:

  1. Library Card Application Form;
     
  2. a photocopy of valid ID document proving legality to stay in Macao (with a validity period of stay of no less than 3 months from the date of application) , along with the original copy for verification;
     
  3. a photocopy of a proof of property or business ownership (e.g. property registration certificate, sale and purchase agreements, property tax bill, business registration certificate), along with the original copy for verification;
     
  4. one 1.5 inch recent photo.

 

V. Tourists or other non-residents shall submit:

  1. Library Card Application Form;
     
  2. a photocopy of valid travel document proving legality to stay in Macao (with a validity period of stay of no less than 3 months from the date of application), along with the original copy for verification;
     
  3. one 1.5 inch recent photo;
     
  4. applicants can only apply for a library card with a guarantor who is 18 years old or above and holds a library card of the Macao Public Library;
     
  5. a guarantor shall submit a photocopy of his/her Macao Resident Identity Card in person to the Macao Public Library and sign on the application form.

 

* Self-Service Kiosk Application - Macao Resident Identity Cardholders can apply through the Self-service Kiosks of the Identification Services Bureau. For applicants under the age of 12, in addition to using their Identity Card for initial login, one of the parent's / guardian's Identity Card is needed to login and complete the application procedure.

* Mobile Application of the Public Library - Macao Resident Identity Cardholders aged 12 or above who have registered accounts on the "Common Access to Public Services of the Macao SAR" can directly login to the mobile application "My Library" using their Common Access account. Library card application will be completed immediately upon login.

 

Renewal of Library Card

Applicants renew their library cards in person at the public libraries of the Cultural Affairs Bureau*, and submit:

  1. the expired library card;
     
  2. Library Card Application Form;
     
  3. a photocopy of valid ID document, along with the original copy for verification; non-resident workers, tourists, non-locals who study, own property or do business in Macao shall submit corresponding documents with a validity period of stay of no less than 3 months (from the date of renewal);
     
  4. one 1.5 inch recent photo;
     
  5. applicants below 12 years of age shall apply for a library card accompanied by a parent or guardian. The parent may also apply for the library card on behalf of the applicant. Both the applicant and the parent/guardian have to sign on the application form and provide a photocopy of their valid ID documents.
     
  6. non-resident applicants can only apply for a library card with a guarantor who is 18 years old or above and holds a library card of the Macao Public Library; the guarantor shall submit a photocopy of his/her Macao Resident Identity Card in person to the Macao Public Library and sign on the application form.

* Macao Resident Identity Cardholders can apply through the Self-service Kiosks of the Identification Services Bureau. For applicants under the age of 12, one of the parent's or guardian's Identity Card have to be used, alongside their own, to make the initial login and complete the procedure.

 

Replacement of Library Card

Cardholder who applies for replacement of his/her lost or damaged library card has to report loss to the library in advance. Replacement takes 7 days, with the applicants required to re-submit their data to apply for the replacement card.

 

 

 

Loan and Return Services

 

Loan Rules

  1. Readers who have applied for library cards of the Macao Public Library can borrow books in any of its branches. Audiovisual materials are available for borrowing in the Macao Central Library, Sir Robert Ho Tung Library, Patane Library, Ilha Verde Library, Taipa Library, Wong Ieng Kuan Library in Dr. Sun Yat-Sen Municipal Park, Wong Ieng Kuan Library in Areia Preta Urban Park, Wong Ieng Kuan Children's Library in Areia Preta Urban Park, Library in Ho Yin Garden, S. Lourenço Library and Seac Pai Van Library.
  2. Readers must borrow library materials in person.
  3. Readers are allowed to borrow a maximum of five library items, with a loan period of 15 days calculated from the date of borrowing. Loan items may be renewed once prior to the due date either through the internet or in person at any branches.
  4. Please check and confirm the library materials are in good condition before borrowing, readers should notify the library staff in the event of damage.
  5. Rare books, special collections, reference books and library materials undergoing categorising process will not be available for checkout.
  6. The library reserves the right to recall any checked-out materials if necessary.

 

Renewal Rules

  1. Library items can be renewed once prior to the due date with an extension of 15 days calculated from the date of renewal.
  2. Items cannot be renewed under the following conditions:
  • the library item need to be renewed is overdue.
  • the item renewal is being requested a second time.
  • an outstanding fine in the reader account.
  • the library item is damaged and needs repair.
  • the library item has been reserved by others.
  • the library item recalled by the library due to unanticipated needs.
  1. It is advised that renewal through the internet be made at least two working days before the due date to allow time for renewal in the library or return of items in case the renewal is unsuccessful.

 

Return Rules

  1. Readers can return checkout items to all branches of the Macao Public Library (except Senado Library).
  2. Overdue charge is MOP1.00 per day for each loan item.
  3. Library materials must be returned to library staff, do not place them back on the shelf or leave them in other places.
  4. In case of loss, users will be charged the full cost of the lost item, plus an overdue fine if the item is overdue.
  5. Damaged items need to be returned to the library for reimbursement, and full cost will be charged for the damaged items.
  6. Users will be suspended from borrowing materials if they fail to return library items or pay overdue fines.

 

Regulations Governing the Use of Multimedia Room and Internet Service

  1. Users have to make registrations or appointments in person for using the Multimedia Room, other forms for making appointments, e.g. call appointments are not accepted.  When making appointments, readers need to show their library cards or identity documents.
  2. Reservations will be cancelled if readers are late for more than 10 minutes.  The priority will be made up for any awaiting users.
  3. Users who leave the seat for more than 10 minutes will be considered as giving up the right to use the service, and new appointment has to be made.
  4. Equipments and seats will be assigned by library staff; unless with specific permission from the library, one set of equipments is to be used by only one user.
  5. Each person can use the Multimedia Room once a day, the maximum duration for using the internet service is 1 hour, while the limit of watching audiovisual materials is 2 hours, each usage is counted on the hour.  If there are no users in queue, the duration of using the internet service can be extended.
  6. Users can borrow USB and DVD-ROM drivers provided by the Library after making registrations, the USB and DVD-ROM drivers must be returned to the staff after use.
  7. Access of indecent websites (e.g. pornographic or violent), online games and gambling are prohibited.
  8. Any damages of the audiovisual material or equipment will be fined according to the price of the item.
  9. Readers who do not comply with the above regulations after being warned twice will be asked to leave the Library.

 

Library

Service Hour

Self-Study Area Regulations

Macao Central Library

 

Monday
14:00 - 24:00

Tuesday to Sunday
8:00 - 24:00

 
  1. The area will be closed temporarily without prior notice if it is reserved for special purposes;
  2. The area will be used for study and reading purposes only;
  3. Keep quiet in the area. Playing, chasing around, noise nuisances and other disturbances  are forbidden.
  4. Smoking, eating, drinking or sleeping will not be permitted in the study room
  5. Readers who violate the regulations and do not follow the advice of our staff will be asked to leave the room.

Patane Library

Taipa Library

Sir Robert Ho Tung Library

Monday
14:00 - 20:00

Tuesday to Sunday
8:00 - 20:00

(except public holidays)

Ilha Verde Library

 

 

Library

Service Hour

(except public holidays)

Number of Users Allowed per Session

Rules for the use of Group Discussion Room

Patane Library

Monday
14:00 - 20:00

Tuesday to Sunday
8:00 - 20:00

 

2-8 people
  1. Reservation of the group discussion room can be made in person or by calling the service counter of the corresponding public library. It can also be made on the same day or up to seven days in advance. Only one time slot can be reserved each time, which will be granted on a first come, first served basis.
  2. Each group can use the study room for a minimum of 30 minutes and a maximum of 90 minutes once a day. If there is no other awaiting group or reservation for the study room, the duration of usage can be further extended with the library’s approval.
  3. Users who have reserved the room should arrive on time.  Reservations will be cancelled if users are late for more than ten minutes, which will need to be made once again, with the priority being made up for  any awaiting users.
  4. Users who leave the room without adequate reason for more than 15 minutes will be deemed to have waived their right of access to the room.
  5. Playing, running, loud conversations and other disturbing behaviours are prohibited  in the group discussion room.
  6. Eating or sleeping is prohibited.
  7. Users are not allowed to sit on the tables or move the tables and chairs in the group discussion room.
  8. Please keep the room clean and take proper care of the facilities. Users shall compensate the library for any damages caused.
  9. Please take care of your belongings. The library is not responsible for any loss of personal belongings.
  10. The library will terminate users' right to use the room following a violation of the rules or refusal to cooperate after being advised.
  11. Users must comply with all other additional rules defined by the Department of Public Library Management.

Sir Robert Ho Tung Library

Seac Pai Van Library

 

Charges for Photocopying and Printing

 

 

Charges for Photocopying and Computer Printing

Specification

Unit Price (MOP)

A4 black-and-white

0.50

A4 colour

2.00

A3 black-and-white

1.00

A3 colour

3.00
 

 

 

 

 

 

 

 

Locker

  1. School bags, backpacks, luggage and other bags should be stored in the lockers at the entrance of the library or in designated area.
  2. Please read and follow the locker usage instruction before using the locker.
  3. In case of error, please contact our library staff or security guard.
  4. Readers have to keep their wallets, handbags and other valuables. The library will not be responsible for any loss.
  5. Do not store food, drinks and other perishables, or forbidden, flammable, explosive and dangerous goods in the locker.
  6. Please use the locker carefully; in case of vandalism, users will be charged.
  7. Please keep the code slip of your locker and do not reveal it to others. The offender shall be solely responsible for the consequences.
  8. If the reader forgets the passcode or loses the code slip for the locker, the person should ask for assistance for opening the locker at the circulation desk. Our library staff will open the locker in the presence of the reader, and only with confirmation by both parties can the reader retrieve the stored items.
  9. Please retrieve all items in the locker before leaving. The library will clear the lockers every day after closure and it will not be responsible for keeping anything left in the lockers. Valuable stored in the locker will be handled to the police. The library will keep the items temporarily with approval of the library director, and the owners have to present their identity document for verification before collecting the items.
  10. Please keep the environment clean. Used code slips should be put in litter bins.

Online Renewal Service

 

Instruction for Online Renewal Service

  1. Access the Macao Public Library website at http://www.library.gov.mo/en/.
  2. Click ‘Reader Log in (Renewal/Booking)’ on website.
  3. Enter your Macao Resident Identity Card Number or User ID.
  4. Enter your password (the password provided by library during application), then click ‘Log In’.
  5. Click ‘My Account’ on the upper right corner of the page.
  6. Select ‘Checkouts’.
  7. Select the item(s) you would like to renew (select the checkbox to the left of the item). Then click ‘Renew’.
  8. A renewal result will be displayed on the screen. Please pay attention to the message to confirm completion of renewal procedure. Then click ‘Yes’.
  9. If renewal is successful, the due date of the relevant items will be updated. Please take notice of the new due date.
  10. Click ‘Log Out’ on the upper right corner of the page to end renewal and other reader services.

 

 

Notes on Online Renewal Service

 

  1. Items cannot be renewed under the following conditions:
  • the library item need to be renewed is overdue.
  • the item renewal is being requested a second time.
  • an outstanding fine in the reader account.
  • the library item has been reserved by others.
  • the library item recalled by the library due to unanticipated needs.
  1. It is advised that renewal through the internet be made at least two days before the due date to allow time for renewal in the library or return of items in case the renewal is unsuccessful.

 

Reservation Service

Readers can make reservations for checked out and on-shelf library items of all libraries and the Central Book Stack under the Macao Public Library network via the library website, mobile application, telephone or visit the library in person, readers can also select a designated library to pick up the reserved item.  When the reserved item is sent to the designated pickup library, readers will receive an SMS notifying them to make checkout procedures at the designated library within the stated deadline.

 

Notes on Online Reservation Service

  1. Readers who have applied for the reader cards of the Macau Public Library are eligible to make reservations.
  2. Each reader may reserve a maximum of 6 items of library materials.
  3. A reserved item can be held for three days, calculated from the following date the reserved item is sent to designated library. The library will send an SMS or make a telephone call to inform the reader to pick up the requested item in the designated library. If the hold period meets up with MSAR public holiday, the hold period will be extended accordingly.
  4. Reservation will be cancelled when the reader fails to collect the reserved item within the hold period. In this case, the reader will need to re-apply for reservation.
  5. Please ensure your contact details are correct before placing hold, including phone number and email address, so that the library can notify you to pick up the reserved item. In case of incorrect information, please contact library staff of the Division of Reader Services and Promotion.

 

Under what conditions will the reservation be cancelled?

  1. The reserved library item is not collected within the notified deadline.
  2. The requested item is ready for pickup, but the library cannot reach the reader before the end of hold period.
  3. The requested item is lost.
  4. The library item is needed by the library due to unanticipated needs.

 

Cancelling reservations on your own

  1. Access the Macao Public Library website at http://www.library.gov.mo/en/.
  2. Click ‘Reader Log in (Renewal/Booking)’ on the upper right corner of the page.
  3. Enter your Macao Resident Identity Card Number or User ID.
  4. Enter your password (the password provided by library during application), then click ‘Log In’.
  5. Click ‘My Account’ on the upper right corner of the page.
  6. Select ‘Holds’.
  7. To delete a reservation request, click the checkbox to the left of the item and then click ‘Cancel Hold(s)’.
  8. A question window will pop up, please click ‘Yes’, then the hold(s) will be cancelled.
  9. Click ‘Log Out’ on the upper right corner of the page to end renewal and other reader services.